Babergh District Council - What have we done for you, 2019 - 2022 report

What have we done for you 2022 17 Conversations with our customers Our customer services team has responded to more than 67,000 emails and answered nearly 400,000 calls in the last four years. In January 2021, we also launched a chatbot and automated telephone service to help customers gain access to our services at a time that suits them. Since then, it has seen 36,272 interactions. In 2019, we met with 146 customers to discuss the changes they want to see to our website - and those changes will be made in 2023. We joined the Suffolk Information Partnership in 2021 to ensure our customer service and housing team could link people up with over 90 voluntary and statutory organisations. This has helped customers access services around skills, debt, and wellbeing. In our customer satisfaction survey, we have scored an average of 4 out of 5 rating. We will continue to learn and improve. Our teams make sure bins are collected, grass is cut, our tenants’ homes are well maintained and the districts are kept clean. Tackling anti-social behaviour Between 2021 and 2022, the council dealt with 173 anti-social behaviour cases. We’ve improved our systems to make it easier to report incidents, including a new online referral mechanism, greater profiling and communications. In June 2022, our Community Safety Team took part in the National Anti-Social Behaviour Awareness Week, focusing on the impact on young people and engaging with the wider public about their vital role in tackling anti-social behaviour. Alongside Suffolk Constabulary, we held three community engagement days in Sudbury, Stowmarket, and Eye. 67,000 emails 400,000 Calls 36,272 interactions Chatbot Launched